FAQ

Pre-order/Backordered Y60s

• Is my White Y60 still on backorder or is it available now?
• My order status is stuck as "awaiting fulfillment" could I please know why?

HYTE

• What is HYTE?
• My item was damaged or lost, what do I do?

HYTE xP Rewards

• What is HYTE xP?
• How can I earn HYTE xP?
• What can be redeemed with HYTE xP?

Delays in processing and shipping

• Why hasn't my order been shipped?
• Why is my order taking so long to process?
• When can we expect international shipping?