What is my order status?
If you have created an account or were logged in when placing an order through our checkout, you can find your order by signing into your account on our website here. If you checked out as a guest, you can create an account using the same email address, and your order details will be available. If you prefer not to create an account, please contact us at support@hyte.com for an update on the status of your order. For information about what your order status means, please refer to our order status article page here.
For products in stock, please keep in mind that order processing time may take up to 2 business days.
Once an order has been processed and a shipping label has been created for the order, tracking information will be sent via email. The shipping time will be dependent on the shipping method selected at checkout.
Why is my order taking so long to process?
If your order is taking longer than 2 business days to process, please feel free to contact us at support@hyte.com. Here are a few reasons as to why an order is taking longer than average to process.
- Payment Verification - This typically means the order requires manual validation. Our e-commerce platform automatically flags certain orders as potentially suspicious to prevent fraud. This usually occurs when there is a mismatch between the billing information provided and the details on file with your credit card issuer.
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Address Verification - Our shipping system has detected an issue with the provided shipping address, preventing the order from being shipped. We will send an email to verify the address before the package can be dispatched.
Common mistakes are as follows: Missing an associated APT/SUITE/UNIT number, Incorrect or missing ZIP code. - Awaiting Inventory - The order has been placed, but the product is currently out of stock, indicating that it is either a preorder or backorder item.
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International Orders - Due to the complexities of international shipping, additional verification and processing are required to ensure smooth delivery and compliance with the destination country's customs procedures.
What is the difference between Preorder and Backorder?
- Preorder - The product has been recently announced and is available for purchase before it is in stock.
- Backorder - The product is currently out of stock but is available for purchase. Orders placed will be shipped once inventory has been replenished.
For the most up-to-date shipping information, please refer to our Help Center article on preorders and backorders here.
Why is my order getting Canceled?
Orders may be automatically canceled due to payment credential inconsistencies. These issues are referred to as AVS Code Errors. Orders with certain risk scores above a certain threshold are flagged in our system, and the transaction is voided.
Our first suggestion to combat AVS errors is to use PayPal at checkout, as it relieves the majority of the false positives. If you choose to purchase using a credit/debit card, we ask that you follow the checklist below to make sure your transaction is successful.
- Verify your billing address is tied to the payment method (Please check with your bank, if necessary; minor errors such as the wrong zip/postal code may reject the transaction)
- Ensure that you are attempting to check out with a valid credit/debit card or any of our accepted methods.
- Validate that all required fields are input correctly and proceed to checkout.
Can I change the shipping method of my order?
Once an order has been submitted, the shipping method cannot be altered. Should you desire to change the shipping method, it will be necessary to cancel the existing order and place a new one with your preferred shipping option. If you require assistance with canceling your order, please do not hesitate to contact us at support@hyte.com.
What Payment methods do you accept?
US & Canada - Debit, Credit and Paypal
International - Debit, Credit
When will I be charged for my Order?
Payment is due upon completion of the order checkout process. This policy applies to both pre-orders and back-orders.
Do I have to pay for Customs Duties and taxes?
Canada - When placing an order to be shipped to Canada, please be aware that there may be customs duties, taxes, and brokerage fees for clearing your order through customs. You will see a disclaimer during checkout regarding this, and you will need to acknowledge it before you place an order.
Please note that you are not required to use the services of a third party, such as a customs broker. You have the option to self-clear your package, which could help you save on certain administrative fees. This can be accomplished at a CBSA office that provides accounting services to the public.
More information can be found here: https://www.cbsa-asfc.gc.ca/import/courier/lvs-efv/prsn-eng.html#_s2
International - Customs duties and taxes will be gathered when completing checkout through our third-party service, Zonos.
Why did I not receive an order confirmation?
If you haven't received an email order confirmation after placing an order, it could be because the email address entered during checkout was incorrect. Please contact us at support@hyte.com to verify the order details and to obtain an invoice receipt for your order.
Can I change the colorway of my order?
Once an order has been submitted, the colorway of the order cannot be changed. Should you desire to change the colorway, it will be necessary to cancel the existing order and place a new one with your desired colorway. If you require assistance with canceling your order, please do not hesitate to contact us at support@hyte.com.
I accidentally placed a duplicate order.
If a duplicate order was placed, you can cancel that order directly through your account here. If you processed the order as a guest account, feel free to reach out to us directly at support@hyte.com
Who can I contact if I have issues with my order?
If you have any questions or concerns regarding your order, please reach out to us at support@hyte.com
Please note that this page may be subject to change without notice
Last Update (09/13/24)