Status Guide

Awaiting Fulfillment

  • The order has been placed and is currently processing. It has yet to reach the shipping stage and still requires packaging.
  • This may indicate that inventory is not yet available to ship the order; please see here for more information on preorder and backorder shipping dates. 
  • Tracking information will be sent via email once a shipping label is created.

Shipped

  • The order has been processed and packaged for shipping. Tracking information has been sent via email.
  • Please refer to our FAQ page here for more information about shipping.

Cancelled

  • The order has been processed for cancellation through the customer account or customer support team.

  • Orders may be automatically canceled due to payment credential inconsistencies. More information can be found on our FAQ page here. 

Incomplete 

  • The order was not processed successfully.
  • Reasons as to why this may occur:
    • A failed payment attempt (e.g, the credit card was declined)
    • Because the shopper left the payment page (e.g, went back to a previous page )
    • Never completed the transaction (e.g, did not return from our hosted payment gateway)
  • Please reach out to us at support@hyte.com if you find that payment was taken.

Processing 

  • The system has identified an issue with the billing and/or shipping details of the order, and our team will need to review it before it can be processed.
  • If the status remains unchanged after 5 business days, please reach out to us at support@hyte.com.  

Awaiting Pickup

  • Order Return has been initiated and will be reviewed by our support team.
  • Please refer to our return policy page here to check if the order is eligible to be returned.
  • Our customer support team will reach out with return instructions via email after it has been reviewed and within the guidelines of our return policy. 

Refunded

  • A refund has been processed and will be returned to the original payment method. The refund will be reflected in the bank statement within 3-5 business days.

Partially Shipped

  • Orders containing multiple products may be shipped separately.
  • For orders with preorder or backorder products, items will be shipped once inventory is available.