Our processing and shipping times are currently estimates! Our goal is to get your package out the door within 1 to 3 business days, depending on how much traffic we've received. However, if your order is taking longer than expected and has taken longer than 3 business days to process and is not currently on backorder, please reach out to a support representative using the widget located at the bottom right of your screen.
Here are a few reasons why your order is taking longer than average to process:
Orders awaiting payment verification typically undergo manual review; this means that our transacting platform recognized a few issues with your payment that need to be checked by a member of our accounting team. This is standard procedure to ensure that we minimize fraudulent orders and/or use of stolen credit/debit cards.
If the current status of your order is awaiting payment verification, please do not hesitate to reach out to our support team for assistance in clarifying the status of the review.
Our shipping software recognizes that your shipping address is missing essential details required in shipping out your order.
We're actively monitoring our shipping software and reaching out via email to confirm your address to ensure your package makes it to you safely.
Common mistakes are as follows: Missing an associated APT/SUITE/UNIT number, Incorrect or missing ZIP code.
We've received your order, but we've recently exhausted our readily available inventory and are currently awaiting for more units to arrive from our external warehouse. To confirm if this is the case, please reach out to our support team using the widget.
For our current rate of fulfillment, please see the most current update here.